1. Digital subscription service
RenoCue is a digital subscription service that provides a sales-closing workspace for remodeling contractors. This policy applies to payments for your RenoCue subscription.
2. Refund eligibility
You may request a refund within 14 days of your first payment if you have not materially used the service. We review the timing of your request and your service usage to determine eligibility.
3. How to request a refund
Email billing@renocue.com within 14 days of your first payment. Include your account email, workspace name, payment date, receipt or transaction reference, and the reason for your request so we can locate and review the payment.
Do not include your password or full card details. We will respond by email with the outcome of your request.
4. Approved refunds
Approved refunds are returned to the original payment method. The time it takes for the refund to appear depends on your payment provider and financial institution.
5. Renewals and cancellation
Your subscription renews according to its billing period until cancelled. Cancel your subscription before the next billing date to avoid the next renewal payment. You can manage cancellation through your subscription billing settings; contact the billing email above if you need help.
The 14-day refund request window applies to your first payment. It does not restart with each renewal. Requesting a refund does not by itself cancel future renewals, so please cancel separately if you do not wish to continue.