Terms of Service

By creating an account, joining a workspace, or using RenoCue, you agree to these Terms of Service and the Privacy Policy. If you use RenoCue for a company or other organization, you confirm that you have authority to bind that organization. Do not use the service if you do not agree.

RenoCue provides guided sales-closing software for remodeling contractors. Features may include lead and customer records, project records, interactive proposals, package selection, agreements, electronic-signature evidence, change orders, payment-status records, reporting, and optional AI-assisted drafting.

RenoCue is not a contractor, architect, engineer, lawyer, accountant, insurer, escrow service, bank, or general field-service platform. We do not perform or supervise construction, set project prices, verify measurements or materials, supply contract language, or guarantee that a contractor or homeowner will complete a transaction.

• You must be at least 18 and legally able to enter a binding agreement.
• You must provide accurate account information and keep sign-in credentials secure.
• The workspace owner controls membership and role assignments and is responsible for authorized team activity.
• You must promptly remove access for people who should no longer use the workspace and notify us of suspected compromise.
• You may not share credentials, impersonate another person, or bypass authentication or access controls.

The contractor, not RenoCue, is responsible for:

• Customer consent, notices, project records, pricing, taxes, discounts, deposits, scope, exclusions, schedules, warranties, licences, permits, and regulatory compliance.
• Reviewing every proposal, AI-assisted draft, agreement, change order, and customer-facing statement before sending it.
• Using contract and disclosure language reviewed for the contractor's business, transaction, and jurisdiction.
• Confirming customer identity, authority, accessibility needs, cancellation rights, and any paper-delivery requirements.
• Delivering the contracted work and resolving project, refund, chargeback, warranty, and customer disputes.
• Having a lawful basis to enter customer, worker, and project information into RenoCue.

A homeowner may use a secure link to review information provided by a contractor, choose a package or upgrade, approve a selection, sign an agreement or change order, and continue to an available payment method. A proposal selection is not itself the final construction agreement, electronic signature, or payment unless the page clearly states otherwise.

Secure links may expire, be revoked, or be replaced. Recipients must not forward a private link to an unauthorized person, alter another person's records, or falsely claim authority to approve, sign, or pay.

RenoCue can preserve typed names, consent, timestamps, agreement versions, content digests, and related technical evidence. Laws governing electronic signatures, notices, record retention, and cancellation vary. The contractor must determine whether the workflow is suitable and whether additional identity checks, disclosures, witnesses, paper copies, or other steps are required. RenoCue does not decide whether a record is legally enforceable.

A contractor subscription to RenoCue is separate from homeowner project deposits. Subscription prices, billing periods, trial terms, renewals, cancellation rules, and taxes are shown during subscription checkout or in the applicable order details. A third-party merchant-of-record or billing provider may process the subscription.

Homeowner card payments are processed on Stripe-hosted checkout for the contractor's connected account when enabled. Contractors may also display their own bank-transfer instructions. RenoCue does not hold project funds, guarantee settlement, or treat a bank-transfer confirmation as proof that cleared funds were received. Provider terms, verification, fees, reserves, payout timing, refunds, and chargebacks apply separately.

AI output may be incomplete, inaccurate, unsuitable, or similar to content generated for others. It is drafting assistance, not professional advice. Do not rely on it for pricing, measurements, schedules, legal clauses, regulatory compliance, safety instructions, credentials, warranties, or customer promises. A qualified person must review and approve all output before use.

You must not use RenoCue to:

• Break a law, infringe rights, deceive a customer, or facilitate fraud or unsafe work.
• Upload malware, probe for vulnerabilities, overload the service, or interfere with another workspace.
• Access data without authorization or attempt to discover, reconstruct, or misuse secure-link tokens.
• Send spam or unlawful marketing communications.
• Upload content you do not have the right to use or information that is unnecessary for the stated project purpose.
• Resell, copy, reverse engineer, or systematically extract the service except where applicable law expressly permits it.

You retain ownership of content you submit. You grant RenoCue a limited, non-exclusive licence to host, copy, process, transmit, and display that content only as needed to operate, secure, support, and improve the service and to follow your instructions. You confirm that you have the rights and permissions needed for the content and personal information you submit.

If you voluntarily provide product feedback, you allow us to use it without restriction or payment, provided we do not publicly identify you without permission.

RenoCue depends on third-party services for functions such as authentication, infrastructure, payments, email, monitoring, and AI assistance. Their terms and privacy practices apply to their services. We are not responsible for a third party's independent service, outage, eligibility decision, account restriction, or processing error, but we will take reasonable steps to operate and support RenoCue when an integration fails.

We may maintain, improve, add, limit, or discontinue features. We do not promise uninterrupted or error-free availability. Preview, beta, or test features may change and should not be used for critical transactions unless expressly approved for production. We will provide reasonable notice when a material change requires user action, where practical or legally required.

We may restrict or suspend access where reasonably necessary to protect users or the service, investigate suspected misuse, comply with law, address non-payment, or prevent material harm. You may stop using RenoCue at any time, subject to outstanding charges and applicable retention requirements. Account closure does not automatically erase signed, payment, security, or legal records that must be retained.

To the fullest extent permitted by law, RenoCue is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing. We do not warrant a particular sales result, project outcome, payment result, legal effect, or uninterrupted service. Nothing in these terms excludes a warranty or right that applicable law does not allow us to exclude.

To the fullest extent permitted by law, RenoCue and its operator will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, opportunities, or project value. Our aggregate liability arising from the service will not exceed the amount paid for the affected RenoCue service during the 12 months before the event giving rise to the claim. These limits do not apply where liability cannot lawfully be limited.

Applicable law, mandatory consumer protections, and a court's jurisdiction can depend on the operator, account holder, transaction, and location. Before starting formal proceedings, each party should send written notice describing the dispute and allow 30 days for a good-faith attempt to resolve it, unless urgent relief or applicable law requires otherwise.

We may update these terms to reflect service, provider, security, or legal changes. We will update the date above and provide additional notice where a change is material and notice is required. Continued use after the effective date constitutes acceptance where permitted by law; otherwise, we will request renewed agreement.